FAQs

Frequently Asked Questions (FAQs)

We’ve compiled a list of frequently asked questions to provide you with quick and helpful answers. If you don’t find what you’re looking for, feel free to contact us.

1. General Questions

Q: How can I contact customer service?
A: You can email us at info@extrabuy.co.uk or call us at +44 7949015421. We typically respond within 24–48 hours.

Q: I’ve sent an email. When will I receive a response?
A: Our customer service team aims to respond within 24 hours. Please avoid sending multiple emails, as this can delay response times.

Q: I don’t see a response in my inbox. What should I do?
A: Check your spam or junk mail folder. If our response isn’t there, please contact us again for assistance.

2. Orders and Payments

Q: Will I receive a confirmation for my order?
A: Yes, you will receive an email confirmation immediately after placing your order. If you don’t see it, check your spam folder or contact us to update your email address.

Q: What payment methods do you accept?
A: We accept debit/credit cards and Shop Pay. All payments are processed securely.

Q: Can I change my order after it’s placed?
A: Changes can be made only before the order is processed. Contact us immediately if you need to make any updates.

3. Shipping and Delivery

Q: How long does delivery take?
A: Delivery within the UK typically takes 7–9 business days after processing.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with tracking details.

Q: What if I’m not home during delivery?
A: Depending on the carrier, your package may be left at a secure location, or you’ll receive instructions to collect it from a nearby depot.

4. Returns and Refunds

Q: What is your return policy?
A: Returns are accepted within 7 days of delivery. Please ensure the item is in its original condition and packaging. For more details, refer to our Refund and Return Policy.

Q: Who pays for return shipping?
A: Customers are responsible for the cost of return shipping.

Q: How long does it take to process a refund?
A: Refunds are processed within 7–10 business days after we receive and inspect the returned item.

5. Product Questions

Q: Are the products in your store suitable for all seasons?
A: Yes, we offer a range of products designed for year-round use, including options for winter and summer.

Q: Are your products eco-friendly?
A: We strive to source products that are environmentally friendly and ethically manufactured.

6. Newsletter and Promotions

Q: How can I subscribe to your newsletter?
A: You can subscribe by entering your email address in the newsletter section of our website. Be the first to know about exclusive offers and updates!

Contact Us

If you have any other questions, please don’t hesitate to reach out to us at: