Refund and Return Policy
Refund and Return Policy
At Extra Buy, we prioritize customer satisfaction. If you're not completely satisfied with your purchase, we are here to assist you with returns and refunds.
Return Window
We accept returns within 7 days of the delivery date. Items returned outside of this timeframe will not be eligible for a refund.
Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- Defective Items: Items damaged or faulty upon arrival.
- Incorrect Items: Items different from what you ordered.
- Other Valid Reasons: Must align with our policy upon review.
Return Shipping Costs
The cost of return shipping is the responsibility of the customer.
Exchanges
Currently, we do not offer exchanges. Customers requiring a replacement item are advised to return the original product for a refund and place a new order.
International Returns
Returns must be shipped to our international warehouse. The exact address will be provided upon approval of your return request.
Return Process
- Contact Us: Send an email to info@extrabuy.co.uk with your order number, reason for return, and supporting photos if applicable.
- Receive Instructions: Our customer service team will provide detailed instructions and the return address.
- Ship the Item: Ensure the item is unused, in original packaging, and shipped back to the address provided.
- Refund Processing: Once we receive and inspect the return, we will process your refund within 7–10 business days.
Refund Timeframes
Refunds will be processed back to your original payment method within 7–10 business days after the returned item is received and inspected.
For any additional questions, please contact us at info@extrabuy.co.uk or +44 7949015421.
